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Telling stories

I have always enjoyed telling stories.

 

Writing them makes me joyous: I have a craving love for creative writing.

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Writing provides an outlet for me to express my thoughts, it allows me to explore and express my curiosity and creativity.

Writing is obviously subjective, and each person does it differently, so there's not right or wrong in what you
say or how you say it, provided it is clear and well written.

You may like it or dislike it, but then it's me writing and you reading, so I can get away with that.

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Writing allows me to process first and remember after, so when I write it down it kinda freezes it.

Then when I read it back I'm instantly transported to the time, to that exact emotion, in the same mindset I was in when I wrote it.

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​​Once I write the stories, I love to tell them. 

It enables me to connect with others - the readers, the audience or my friends.

The more the merrier.

I fear and adore big audiences. Keeps me awake.

Posts and Talks

Network. Grow. Brand.
The importance of building a career portfolio

UCL University College London

Expert Tips and Best Practices to Nail Customer Onboarding in 2025
Flowla

 

The Rise of AI and Automation in Customer Success
CS Meetup Egypt 2024

 

​Instructor at Leadership Certified CS Course
Customer Success Collective

AI led human interactions in Customer Success
CS Meetup Jordan 2024

 

Most Creative Customer Success Leaders 2024
EverAfter

 

Customer Success Collective's 24 in 2024
Customer Success Collective

 

A human-first CS strategy in the age of AI and automation
Customer Success Festival in London 2023

The Evolving Role of Customer Success in Economic Downturns
Happily Conference 2023 - Everafter

A growth mindset in customer success
The Customer Conference London 2022

 

Mastering Sales and Customer Success relationship in SaaS
Future of SaaS Festival 2020

Podcasts

The Impact Room with Marco Carrubba
The Impact Room Podcast

 

What Makes Customer Success Great?
What Makes you tick 

 

A Customer Success Director Asks... with Marco Carrubba
A questionAble Podcast

How to design CS for a mature organization
The Customer Success Channel Podcast

 

Innovations in Leadership - Growth Mindset in Customer Success
Success League Radio Podcast

How frontline Leaders Make Progress on Diversity The Vibe Podcast

 

Posting & Publishing

My Posts @LinkedIn

My Articles @LinkedIn

My Posts @medium

Writing

allows me to process first and remember after

© 2026 by Marco Carrubba.

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